> Delivery Policy

Delivery Policy

Shipping Fees

We offer the following delivery options:

  • Courier-to-Door: R165.00

  • PostNet Branch Delivery: R195.00

Please ensure you select the correct delivery method at checkout.

High-Risk Areas: Certain delivery locations may be flagged by the courier system as high-risk areas.

In such cases, the courier applies a higher risk handling fee.

  • High-Risk Area Delivery Fee: R250.00

If your address is flagged, we will notify you and discuss the most suitable delivery option (such as PostNet or an alternative nearby location).

Order Processing & Dispatch

  • Orders are processed once payment reflects and clears in our bank account.

  • Orders are dispatched within 1–2 working days (Monday–Friday).

  • Orders placed over weekends or public holidays will be processed the next working day.

Once dispatched, you will receive an email from:

➔ [email protected]

This email will include your waybill number and tracking details.

Delivery Timeframes

Delivery takes 1–5 working days (Monday–Friday) after dispatch.

Delivery does not take place on weekends or public holidays.

Delays may occur due to:

  • Public holidays

  • Peak courier periods

  • Operational disruptions

  • High-risk routing procedures

  • Unforeseen circumstances

If your parcel exceeds the 1–5 working day timeframe, please contact us for assistance.

Important Delivery Information

  • Please ensure your delivery address is 100% accurate and complete when placing your order.

  • We dispatch parcels strictly according to the address provided on the client’s invoice.

  • We are not responsible for delays or mis-delivery due to incorrect or incomplete information supplied at checkout.

  • Customers are responsible for providing:

    • Correct delivery address

    • Correct contact number

    • Correct email address

If incorrect information is provided:

  • Parcels may be mis-delivered or returned.

  • Additional reshipping fees may apply.

Third-Party Courier & Liability

We make use of third-party courier companies for all deliveries.

While we ensure parcels are packaged securely and dispatched promptly:

  • We assume no liability for delivery outcomes once the parcel leaves our facility.

  • Responsibility transfers to the courier and purchaser upon dispatch.

  • We are not responsible for parcels seized by couriers or authorities.

  • We are not liable for failed deliveries due to customer unavailability.

  • We are not responsible for delivery instructions requesting parcels to be left at reception, security, or any specified location.

  • Once delivered and accepted, products become the property and responsibility of the purchaser.

  • All parcels are shipped at the full risk of the purchaser.

However:

We actively monitor the tracking status of our clients’ parcels and will assist and liaise with the courier where necessary to help resolve delivery-related concerns as efficiently as possible.

Shipping Insurance

If insurance is selected at checkout:

  • Shipping insurance is automatically applied.

  • This allows appropriate action to be taken in the event of verified loss or delivery issues.

Packaging

All parcels are packaged:

  • Discreetly

  • Securely

  • Professionally

We prioritise both product protection and customer privacy.

Need Assistance?

If your parcel has exceeded the expected delivery timeframe, please contact us:

➔ [email protected]

➔ [email protected]

➔ WhatsApp: +27 76 333 6620

Our team will gladly assist and liaise with the courier where necessary.