DELIVERY POLICY

Please read the following payment requirements before placing your order.

1. Delivery Options & Fees

We offer the following delivery options:

• Courier-to-Door: R165.00
• PostNet Branch Delivery: R195.00
• High-Risk Area Delivery: R250.00

Please select the correct delivery option at checkout.

If the courier identifies your address as a high-risk area, we will contact you to discuss the applicable fee or an alternative delivery option, such as PostNet or a nearby address.

2. Order Processing & Dispatch

• Processing takes 1–2 working days after full payment reflects in our bank account.
• Orders are dispatched within 2–3 working days after payment clearance.
• Working days are Monday to Friday, excluding public holidays.
• Processing for orders placed over weekends or public holidays begins on the next working day, provided payment has cleared.

Once dispatched, you will receive your waybill number and tracking details by email from [email protected].

3. Delivery Timeframes

Delivery usually takes 1–5 working days after dispatch. This is an estimate and excludes order processing time.

• Deliveries take place Monday to Friday, excluding public holidays.
• Delays may occur during peak periods, public holidays, courier disruptions or high-risk area routing.

If your parcel has not arrived within 5 working days after dispatch, please contact us for assistance.

4. Delivery Details

Please provide a complete and accurate:

• Delivery address or selected PostNet branch
• Contact number
• Email address

Parcels are dispatched to the delivery details shown on your invoice. Please check these details and contact us immediately if a correction is needed.

Incorrect or incomplete information may cause delays, misdelivery or returned parcels. Additional delivery fees may apply.

5. Courier Deliveries & Assistance

We use third-party courier companies and package every order securely before dispatch.

• Please ensure that you or an authorised person is available to receive your parcel.
• If you request delivery to reception, security or another location, ensure someone is available to accept it safely.
• Missed deliveries may require another delivery attempt or collection arrangement.

We monitor parcel tracking and will assist with courier enquiries if your parcel is delayed, missing or marked as delivered but has not been received.

6. Shipment Insurance

If you select shipping insurance at checkout, it will be added to your shipment.

Any claim is subject to the insurer’s terms, exclusions and claim requirements. Insurance does not guarantee that every loss or delivery issue will be covered.

Please contact us promptly if you need assistance with an insured shipment.

7. Packaging

All parcels are packaged discreetly, securely and professionally to protect your order and respect your privacy.

8. Contact Us

For delivery assistance, contact us through one of the following:

• Email: [email protected]
• Alternative email: [email protected]
• WhatsApp: +27 76 333 6620

Please include your order number and waybill number so we can assist you promptly.